Partnering with FileSolve helped Carilion meet its medical records scanning goals more efficiently and reduce costs. Those were the most important advantages, Phelps said, but the business optimization also implemented more controls in the system “as far as the timeliness and turnaround time with the medical records.”
With a FileSolve solution in place, the organization’s medical and ambulatory records are available within 24 hours — that’s a whopping 200% faster than their old goal! The other administrative documents are up within 72 hours. But that’s not all. The documents are now indexed and more easily searched and accessed.
It’s a true partnership, says Martin. “Most of the people think Nancy and I work for Carilion, which we take as a high compliment.”