Making Sense from Big Data with ECM

dashboards allow you to determine what information is most important and then helps you use it to your advantage...

What is “Big Data?”

It’s everything.

The phrase has become standard language in IT vernacular. It is especially helpful for government policy-making and is useful in strategic planning within organizations. Its use also informs decision-making in product development, marketing, and so much more.

Let’s take a step back and start with a simple explanation. “Big data” is, literally (note my correct usage of the term!), every piece of information there is to know. Now, that doesn’t mean that all of that data is useful. You have to select which elements you’re going to pay attention to – and determine how you’re going to use it – if you’re going to tap into its true value.

The truth is that “Big Data” informs conversations about resources, opportunities, effectiveness, efficiency and program/product delivery. Big data may also, of course, be too general or too big to let you examine and evaluate all of your organization’s processes.

Smart Efficiency Matters

If you have implemented an enterprise content management (ECM) platform, you’ve already recognized the need to drive efficiency by getting rid of paper. You’re looking at the day-to-day processes that drive your business; your goal being to have them run faster at a lower cost. By using ECM’s automation capabilities instead of relying on old-fashioned paper processes, you can achieve all of that.

Sure, getting rid of paper is good. It feels good and it looks good. It’s all the rage in businesses across various kinds of organizations. But the real efficiency gains come from using ECM’s workflow management tools to help your processes run smoother and faster, manage legal and regulatory compliance and eliminate time-consuming manual tasks for your staff.

Information Will Always Be Power

These benefits have significant return on investment, but what if there were even more that you could do to achieve transactional efficiency and transparency? Oh you like that, don’t you?

dashboard tool provides quick and comprehensive information about the health of any business process, the status of your staff’s workload or bottlenecks that erode efficiency or impact costs. If that tool is a part of your existing ECM solution, you’ve got data, insights and automation all rolled into a single platform.

Reporting from an ECM platform allows your IT staff to look into the health and growth of ECM usage – from log-ins to documents scanned. For managers and executives, it’s a window into the health of the processes that drive your business. The fact is that with the right ECM solution, employees from any department can configure their own reports, extracting the data that’s most useful to them and then share them easily, without having to wait for IT.

To put it simply, a dashboard feature allows your organization to determine what information is most important to know, and then helps you use it to your advantage.

Consider an All-in-One Solution

In addition to things like rapid deployment, scalability, security and configurability, the availability of dashboard functionality is just one more reason to make the move to ECM. Think about it. The only thing worse than spending months entering data and documents into a solution is not being able to get information back out in a meaningful way.

And why would you want to be in that situation?

For managers and executives, the window into program and process efficiency alone is worth implementing the solution. Because, most days, “Big Data” is too big an animal. Information is like a tool in your toolbox – but if you don’t know how to use it to help you finish a project, what good is it?

Properly mining all the data that’s available to you is just plain smart. It’s time to let “Big Data” help your organization win big.

Posted by: Kelly Green
This entry was posted in Business Process Outsourcing, Enterprise Content Management and tagged . Bookmark the permalink.

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