Project File – Document Scanning for Healthcare

FileSolve customized an efficient, cost-effective records management solution to address their current and future needs...

Client Profile:

Since 1936, Rowan Regional Medical Center (a Novant Health affiliate) has been providing medical care to Salisbury, NC and surrounding communities and has evolved into a major medical campus.

Client Challenge:

By 2003, Rowan was facing mounting medical records combined with pressure to convert valuable records room space into income-producing space for the hospital. At that time, FileSolve assisted in developing Rowan?s retention schedule in order to move their oldest, least active records to FileSolve off-site storage. After twelve months, Rowan doctors determined immediate access to medical records was critical ? this goal combined with the hospital?s longer-term goal of electronic medical records (EMR) called for a comprehensive scanning program.

Client Solution:

Partnering with Rowan?s Health Information Management, FileSolve customized an efficient, cost-effective records management solution to address their specific requirements to solve both current and future challenges. By designing an on-going document scanning project, Rowan was able to meet both budget constraints and records access requirements. FileSolve?s solution includes quarterly purges, ?Scan-on-Demand? for requested records combined with on-going monthly scanning services, and off-site storage for inactive records. IT teams at Rowan and FileSolve partner to assure reliable and secure data transfer. At on-going business reviews, FileSolve?s team members review with Rowan the effectiveness of the solutions (and the team?s performance), design enhancement strategies, address training issues to keep new Rowan employees current on processes, and plan future activities.

FileSolve focuses on customized solutions based on the client?s unique needs. The combination of this responsiveness to client needs and expertise in all phases of support services has enabled FileSolve to become recognized as a progressive leader in records management and has been critical to the successful partnership with Rowan.

Posted by: Charlotte Glover
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